FAQ

How long does it take to process and deliver my order?

It typically takes us 2-3 days to process your order. All clothing items ship between 7-12 business after the purchase date. For accessories, lip gloss, bonnets and durags please allow 3-5 business days to ship. We work diligently to ensure that your package arrives as quickly as possible.

Can I return or exchange bonnets, durags, lip gloss, and lashes?

Unfortunately, we do not accept returns or exchanges on bonnets, durags, lip gloss, and lashes. Due to hygiene reasons, we are unable to process returns or exchanges on these items. We apologize for any inconvenience this may cause.

What comes with the 'That Girl' flat iron?

The 'That Girl' flat iron comes with a USB-C charger. If you need an additional charger, please contact our support team and they will be happy to assist you.

How can I become a brand ambassador?

If you're interested in becoming a brand ambassador, please DM us on Instagram @spoiledbaddiesboutique to get access to our form. We would love to hear from you!

Do you have a customer support team?

Yes, we have a dedicated customer support team ready to assist you with any questions or concerns you may have. Please don't hesitate to reach out to us, we're here to help!

Can I exchange an item that is not a bonnet, durag, lip gloss, or lash?

Yes, you can exchange an item that is not a bonnet, durag, lip gloss, or lash. You may do so within 14 days of your purchase, provided that the item is in its original condition, unused, and with all tags and packaging intact. To initiate an exchange, please contact our customer service team and they will guide you through the process.

How do I contact your customer service team?

You can contact our customer service team by reaching out to us through our website's contact form or by sending us an email at contact@spoiledbaddies.shop. We strive to provide excellent service and will respond to your inquiry as soon as possible.

What if I receive a damaged or defective item?

In the unlikely event that you receive a damaged or defective item, please notify our customer service team immediately. We will work with you to resolve the issue and provide a replacement item as quickly as possible. Your satisfaction is our top priority, and we want to ensure that you receive a product that meets our high standards of quality.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your package and estimate its delivery date. If you have any questions or concerns about your shipment, please don't hesitate to reach out to our customer support team.

What if I have a question that is not listed here?

If you have a question that is not listed here, please feel free to reach out to our customer support team. We're here to help and ensure that you have a positive shopping experience with SpoiledBaddies.